PRIVACY POLICY

R&C Heating and Cooling Service
Privacy Policy
 
Last Updated: 02/21/2025
 
Introduction
At R&C Heating and Cooling Service (“R&C Heating and Cooling Service,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our heating and cooling services and associated products, including our website, online services, customer support, and on-site visits (collectively, our “Services”).
 
This policy complies with California state laws, including the California Consumer Privacy Act (CCPA), as well as applicable Los Angeles County regulations. By using our Services, you consent to the practices described in this Privacy Policy.
We may update this Privacy Policy periodically. Changes will be noted by the “Last Updated” date above, and, when necessary, we will notify you of any significant changes.
1. Information We Collect
A. Information You Provide Directly
We collect personal information you provide to us when you:
  • Fill out forms or schedule service appointments.
  • Purchase our products or services.
  • Request customer support.
  • Communicate with us via phone, email, or other channels.
This information may include:
  • Personal Identifiers (e.g., name, email, phone number, home or business address).
  • Payment Information (e.g., credit/debit card details and billing information).
  • Service-Related Details (e.g., requested repairs, maintenance history, installation preferences).
  • Other Information you voluntarily provide.
B. Information Collected Automatically
We automatically collect information through cookies, web beacons, and tracking technologies when you visit our website or interact with our digital content. This may include:
  • Device Information (e.g., IP address, browser type, operating system).
  • Usage Data (e.g., pages viewed, time spent on our website, interactions with features).
  • Location Information (if enabled on your device).
For details on managing cookies, see the Your Choices section.
 
2. How We Use Your Information
We use the information we collect to:
  • Provide, maintain, and improve our Services.
  • Process transactions and send order confirmations, invoices, and service updates.
  • Communicate with you regarding your service requests, appointments, or inquiries.
  • Send promotional content (with your consent) regarding new services, special offers, and industry updates.
  • Enhance website functionality through data analysis and system diagnostics.
  • Ensure security by detecting fraudulent or unauthorized activities.
  • Comply with legal requirements, including California and Los Angeles County consumer protection laws.
3. Information Sharing
We do not sell your personal information. However, we may share your data with trusted third parties in the following cases:
  • Service Providers: We share data with vendors that help us process payments, host our website, provide customer support, and facilitate marketing efforts.
  • Legal & Compliance: We may disclose information as required by California and local Los Angeles County regulations, including responses to legal requests, compliance audits, and law enforcement investigations.
  • Business Transactions: In the event of a merger, acquisition, or asset sale, customer data may be transferred as part of the transaction.
  • With Your Consent: We may share your information with third parties when you authorize us to do so.
4. Advertising & Analytics
We use Google Analytics, Facebook Ads, and other third-party services to understand website usage and improve our marketing efforts. These tools may collect data such as:
  • Pages visited and actions taken on our site.
  • Device type, operating system, and browser details.
  • General geographic location (if permitted by your device settings).
To opt out of targeted advertising, refer to the Your Choices section.
 
5. Your Choices
A. Managing Cookies
You can modify your browser settings to reject cookies or delete stored cookies. However, this may affect the functionality of our website.
B. Communications Preferences
  • Email & Text Messaging: You can unsubscribe from promotional emails by following the link in the email footer.
  • Service Notifications: Even if you opt out of marketing messages, we may still send you essential notifications related to your account or active service requests.
6. Your California Privacy Rights (CCPA Compliance)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
A. Right to Know
You may request details about:
  • The categories of personal information we collect.
  • How we use your information.
  • The types of third parties with whom we share data.
B. Right to Delete
You may request the deletion of your personal data, subject to exceptions (e.g., legal obligations, ongoing business transactions).
C. Right to Opt-Out
You may opt out of the sale or sharing of your personal data. We do not sell personal data, but we do use tracking technologies for advertising.
D. Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
To submit a privacy-related request, contact us at:
For verification, we may request specific information, such as a recent service transaction or contact details.
 
7. Data Security & Retention
We implement industry-standard security measures to protect your personal information, including encryption, firewalls, and secure access protocols. While we strive for robust security, no system is 100% secure, and we encourage you to safeguard your own login credentials.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
 
8. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us:
This policy is designed to comply with California and Los Angeles County privacy laws, ensuring transparency and security for all customers. Thank you for trusting R&C Heating and Cooling Service with your HVAC needs.