TERMS OF SERVICE

R&C Heating and Cooling Service
Terms and Conditions of Service
Last Updated: 02/21/2025
These Terms and Conditions govern all transactions between R&C Heating and Cooling Service, California Contractor’s License No. 1101808, and the Purchaser (“Customer”) for HVAC installation, maintenance, and repair services. These terms supersede any conflicting agreements or documents. R&C Heating and Cooling Service reserves the right to withdraw proposals before Customer acceptance or if not approved by an authorized officer.
1. Pricing and Payment
  • All quoted prices are valid for 30 days.
  • Full payment is due upon work completion unless otherwise agreed in writing.
  • For approved commercial accounts, payment is due within 15 days from the invoice date.
  • Late Payments: Unpaid balances accrue interest and penalties, and legal fees may be applied for collection.
  • Payment Methods: We accept cash, checks, and electronic payments. R&C Heating and Cooling Service reserves the right to demand full or partial payment before commencing work.
2. Mechanics Lien Warning Under California law (Cal. Civ. Code §8400-8494), unpaid subcontractors or suppliers may file a mechanics lien against the Customer’s property. To protect against liens, Customers should:
  • Request a list of subcontractors and suppliers.
  • Obtain lien releases upon making payments.
  • Issue joint checks when necessary.
3. Contractor Licensing and Consumer Rights Customers are encouraged to verify the contractor’s license status with the California Contractors’ State License Board (CSLB) at www.cslb.ca.gov or (800) 321-CSLB. The CSLB investigates complaints against licensed contractors within four years. Working with unlicensed contractors may limit consumer protections.
4. Liability and Ownership
  • The individual signing the agreement is personally liable for all payments due.
  • R&C Heating and Cooling Service retains title to all equipment and materials until full payment is received.
  • In case of non-payment, R&C Heating and Cooling Service may reclaim equipment and materials per California lien laws.
5. Scope of Work, Changes, and Substitutions
  • Work will be performed as agreed. Any modifications require a written agreement.
  • If unforeseen conditions arise (e.g., structural issues, outdated wiring), additional costs may apply.
  • R&C Heating and Cooling Service may substitute materials with equivalent alternatives if needed.
  • Non-payment for approved changes may result in suspension or termination of services.
6. Insurance Coverage
  • R&C Heating and Cooling Service carries general liability insurance.
  • Customers may request a Certificate of Insurance upon request.
  • Customers are responsible for ensuring their homeowners’ insurance covers HVAC repairs and installations.
7. Property Access and Site Conditions
  • Customer grants R&C Heating and Cooling Service full access to the property for material delivery, tool collection, and work completion.
  • Bid prices assume reasonable site conditions. Additional costs may apply for unforeseen issues (e.g., asbestos removal, structural modifications).
  • Delays or changes caused by the Customer may result in additional charges.
8. Warranty and Limitations
  • Labor Warranty: Workmanship is covered for 365 days from the completion date.
  • Manufacturer Warranties: Equipment is covered by its respective manufacturer’s warranty.
  • Warranties become void if full payment is not received.
  • R&C Heating and Cooling Service is not responsible for indirect or consequential damages caused by HVAC failures.
9. No Liability for Delays
  • R&C Heating and Cooling Service is not responsible for damages due to project delays arising from weather, supply shortages, or third-party issues.
10. Right to Cancel (California Cooling-Off Rule)
  • Customers may cancel within three (3) business days of signing this agreement by providing written notice.
  • Senior citizens (65+) have five (5) business days to cancel under California law.
  • Returned equipment must be unused and in original condition.
  • If not picked up within 20 days, Customer waives ownership rights.
By engaging in business with R&C Heating and Cooling Service, the Customer acknowledges and agrees to these Terms and Conditions.